Version 0.1 · Last Updated: June 16, 2026
Welcome to KAYA. KAYA is a digital marketplace platform that connects individuals and businesses who need help with everyday tasks ("Posters") with independent individuals, light entrepreneurs, and businesses who choose to provide assistance ("Taskers").
KAYA operates solely as a technology platform that facilitates connections between users.
KAYA does not:
All agreements regarding task performance are entered into directly between Posters and Taskers. KAYA is not a party to those agreements.
To use KAYA, you must:
KAYA may refuse access to any user at its sole discretion.
Users must create an account to access platform services. Users agree to:
Users are responsible for all activity occurring through their accounts.
To promote trust and safety, KAYA requires identity verification for all users. Users must provide:
KAYA may deny, suspend, or terminate accounts that fail verification requirements. Users must register using their legal names. For privacy purposes, KAYA may display only a first name and last initial publicly (e.g. Maria K.).
Posters are users who create task listings and seek assistance. Examples include grocery pickup, moving assistance, furniture assembly, cleaning assistance, queueing, event assistance, and other permitted everyday tasks.
Taskers are users who voluntarily choose whether to accept available tasks. Taskers may be private individuals, light entrepreneurs, or registered businesses. Taskers are solely responsible for determining whether they have the necessary qualifications, skills, permits, or experience required for a task.
Posters are responsible for:
KAYA may remove, modify, reject, or suspend any listing at its discretion.
The following categories are prohibited on KAYA:
KAYA may update this list at any time.
Taskers may freely choose whether to accept a task, which tasks to accept, when they are available, and how they perform tasks. Taskers are not required to accept any minimum number of tasks, maintain specific availability, or work exclusively with KAYA. KAYA does not assign tasks to Taskers.
KAYA facilitates payments between Posters and Taskers. Payment for a task must be made through approved payment methods available on the platform. Funds may be temporarily held by KAYA or its payment partners until task completion. KAYA may deduct platform fees before releasing funds.
Once a task is marked as completed:
KAYA reserves the right to make final decisions regarding payment release within the platform.
If No Tasker Has Accepted: A Poster may cancel a task at any time and receive a full refund.
If a Tasker Has Accepted — Full Refund if: the Tasker fails to appear, the Tasker cancels before the task begins, or the Poster cancels at least 48 hours before the scheduled task start time.
Partial Refund may be granted if: the task was only partially completed, or the service materially differs from the agreed task description.
Reduced Refund: If a Poster cancels between 24 and 48 hours before the scheduled task, up to 50% of the payment may be retained as a cancellation fee.
No Refund: If a Poster cancels less than 24 hours before the scheduled task start time, no refund may be issued.
Users may submit ratings and reviews following task completion. Reviews must be truthful, relevant, and not contain abusive, discriminatory, defamatory, or misleading content. KAYA may remove reviews that violate these standards. User ratings and reviews may be publicly visible.
Users are responsible for exercising reasonable judgment when interacting with others. KAYA does not independently guarantee identity accuracy, qualifications, experience, conduct, or reliability. Users should independently verify information they consider important.
Taskers are independent users of the platform. Nothing in these Terms creates employment, agency, partnership, joint venture, or an employer-employee relationship. Taskers are solely responsible for taxes, social security obligations, insurance obligations, business registrations, and regulatory compliance.
KAYA does not currently provide insurance coverage for personal injury, property damage, theft, or losses arising from tasks. Users are responsible for maintaining any insurance they consider appropriate.
KAYA may provide limited dispute assistance. When disputes arise, KAYA may review communications, submitted evidence, photographs, and platform activity. KAYA may determine whether funds should be released, refunded, or partially refunded. KAYA is not obligated to resolve disputes beyond platform payment decisions.
KAYA does not guarantee uninterrupted access. The platform may be modified, suspended, updated, or discontinued at any time. Features may be added, removed, or changed without notice.
All platform content, software, trademarks, logos, branding, and intellectual property remain the property of KAYA or its licensors. Users may not copy, reverse engineer, distribute, resell, or modify the platform without written permission.
To the maximum extent permitted by law, KAYA shall not be liable for user conduct, task quality, task performance, personal injury, property damage, lost profits, or indirect damages. KAYA's total liability shall not exceed the total amount of platform fees paid by the user to KAYA during the twelve months preceding the claim. Nothing in these Terms limits rights that consumers may have under applicable law.
Users agree to indemnify and hold KAYA harmless from claims, losses, liabilities, damages, and expenses arising from their conduct, use of the platform, tasks, violation of law, or violation of these Terms.
KAYA may suspend, restrict, or terminate user accounts for violation of these Terms, fraudulent activity, safety concerns, abuse of the platform, or failure to complete identity verification. Users may close their accounts at any time. Certain provisions of these Terms survive termination.
KAYA may update these Terms periodically. Users will be notified of material changes where required by law. Continued use of KAYA after updates constitutes acceptance of revised Terms.
These Terms are governed by the laws of Finland. Any disputes arising from these Terms shall be resolved in the competent courts of Finland unless otherwise required by applicable consumer protection laws. Consumers may also have access to alternative dispute resolution mechanisms available under Finnish or European Union law.
KAYA is built on the following principles: Independence, Flexibility, Community trust, User accountability, Fairness, and Transparency. KAYA seeks to create a trusted marketplace where people can safely connect to give and receive help with everyday tasks.